Systems Administrator/Operations Support Specialist - Senior

Role Overview

Senior-level Systems Administrator responsible for managing and supporting Oracle Siebel CRM environments in a large enterprise setting. The role involves infrastructure support, system maintenance, troubleshooting, and ensuring high availability across multiple environments.

Key Responsibilities

Administer and support Siebel CRM environments (Dev, Test, UAT, Prod)

Manage user access, profiles, backup, and recovery processes

Perform installations, configurations, patching, and upgrades

Monitor system performance, workloads, and optimize resources

Troubleshoot system issues (performance, outages, synchronization failures)

Support deployments, migrations, and release management activities

Maintain system health through monitoring, log analysis, and capacity planning

Coordinate with infrastructure, database, and integration teams

Document processes, procedures, and system architecture

Must-Have Skills & Experience

7+ years of experience with Oracle Siebel CRM administration

Strong expertise in:

Siebel Server, Gateway, Enterprise Server, SWSE

Multi-tier environments & high-availability architectures

Hands-on experience in:

Performance tuning & troubleshooting

System monitoring & maintenance

Migrations, deployments, and repository management

Experience with:

Oracle databases (SQL troubleshooting, performance monitoring)

Integrations (REST, SOAP, EAI, Web Services, Middleware)

Siebel EAI, Integration Objects, XML, data migration tools

Technical Knowledge

Siebel Tools, repository & configuration management

Business Components, Workflows, Assignment Manager

eScript, Browser Script, Business Services

Open UI customization & troubleshooting

ITIL processes (Incident, Problem, Change Management)

General Technical Skills

Scripting: Python, PowerShell, Batch

Middleware & integration platforms

Knowledge of operating systems, networks, and protocols

Experience with distributed systems

Soft Skills

Strong analytical and problem-solving abilities

Effective communication (technical & non-technical stakeholders)

Ability to work under deadlines in a team environment

Nice to Have

Prior OPS / Public Sector experience

Knowledge of AODA (Accessibility standards)

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