Customer Service Representative

Customer Service Representative — Raydar Collision Group

About the Role

You're the first and last face customers see. At Raydar, that's not a small thing. Our CSRs own the front-end experience from drop-off to delivery — keeping customers informed, front desks organized, and the shop running without friction.

What You'll Do

Greet customers and handle check-ins and vehicle drop-offs with confidence and warmth

Manage incoming calls, answer questions about repairs, timelines, and insurance

Communicate job status updates to customers proactively — no one should have to call twice asking where their car is

Coordinate with estimators and technicians to keep repair timelines accurate

Process payments and close out work orders at vehicle delivery

Maintain a clean, organized front desk and waiting area

Manage rental car coordination with partner agencies

Handle customer concerns directly and elevate when needed — with full context, not just a handoff

What We're Looking For

Prior customer-facing experience, ideally in automotive, insurance, or a fast-paced service environment

Calm under pressure — a busy shop is a good shop

Strong communicator, written and verbal

Detail-oriented with good follow-through; dropped balls here cost us customer trust

Comfortable with basic computer systems; experience with collision shop software (CCC, Mitchell, ImEx) is a plus

Positive, professional attitude that fits a team-first culture

What We Offer

Full-time, Monday to Friday schedule

Competitive wage based on experience

A shop culture that values the front desk as much as the back

Opportunity to grow within a multi-location BC and Alberta operation

Raydar Collision Group is an equal opportunity employer. We're building something worth working for.

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